Shipping policy
SHIPPING POLICY
Order Processing
All orders are processed within 1/2 business days. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with tracking information once your order ships.
Shipping Times
United States: 5-8 days after processing
Canada: 8-15 days after processing
International: 10-16 days after processing
Shipping times are estimates and are not guaranteed. Delays can occur due to carrier issues, customs processing, or high order volume during peak seasons.
Shipping Rates
Free standard shipping on all US orders over $50.
Orders under $50: flat rate of $4.95.
Canada and international rates are calculated at checkout.
Multiple Item Orders
Orders containing multiple items may arrive in separate packages and on different dates. This is normal and does not mean part of your order is missing. Each shipment will have its own tracking number.
Tracking
Tracking information is emailed to you once your order leaves our facility. Please allow 24-48 hours for tracking to update after you receive the notification.
Lost or Delayed Packages
If your tracking has not updated in 10 business days, contact us at support@wardtin.com and we will open an inquiry with the carrier. If a package is confirmed lost in transit, we will send a replacement at no cost to you.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an address entered incorrectly. If you notice an error, contact us within 12 hours of ordering and we will do our best to correct it before the order ships.
Questions
Email us at support@wardtin.com and we will respond within 1-2 business days.