Privacy policy

Last updated: August 24, 2026

Ward Tin ("we," "us," or "our") operates wardtin.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with Ward Tin.

Information We Collect

Depending on how you interact with our website, we may collect:

Contact and order information, including your name, email address, phone number, billing address, shipping address, and order details.

Payment information. Payments are processed securely by Shopify and our payment providers. We do not directly store full payment card details.

Customer service information, including information you provide when contacting us about an order, shipment, return, refund, damaged item, or other request.

Marketing information, including your email address and communication preferences if you subscribe to marketing.

Device and browsing information, such as your IP address, browser type, device information, approximate location, time zone, pages viewed, referring pages, and interactions with our website.

We may collect some of this information through cookies, pixels, and similar technologies.

How We Use Your Information

We may use personal information to:

Process and fulfill orders
Process payments and refunds
Send order confirmations and shipping updates
Provide tracking information
Handle returns, refunds, exchanges, and order issues
Respond to customer service requests
Detect and prevent fraud or misuse
Maintain and improve our website and customer experience
Measure website and advertising performance
Send marketing communications where permitted
Show advertising that may be relevant to you
Comply with legal, tax, accounting, and regulatory obligations

Where applicable law requires a legal basis for processing, we rely on contractual necessity, legal obligations, legitimate business interests, consent, or another lawful basis permitted by applicable law.

Cookies and Tracking Technologies

Ward Tin and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website activity, measure performance, and support advertising and marketing.

These technologies may be provided by third parties such as Shopify, Google, and Meta.

Where required by law, non-essential cookies and similar technologies are used based on consent or another legally permitted basis.

You may manage certain privacy and cookie preferences through the controls provided on our website, including our Your Privacy Choices page where available.

How We Share Information

We may disclose personal information to service providers and partners that help us operate Ward Tin, including:

Shopify and ecommerce service providers
Payment processors
Shipping, logistics, and fulfillment providers
Customer service and order management providers
Email and marketing platforms
Analytics providers
Advertising partners, including Meta and Google
Fraud prevention and security providers
Professional advisers and authorities where required by law

These parties may process personal information according to their role, applicable law, and their own contractual obligations.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Advertising and Data Sharing

We do not sell personal information for money.

We may use advertising and analytics services that involve sharing certain device, browsing, or online activity information with advertising partners.

Under some privacy laws, these activities may be considered a "sale," "sharing," or use of personal information for targeted advertising, even when no money is exchanged.

Where applicable, you may opt out through our Your Privacy Choices page or other privacy controls available on our website.

We also honor legally recognized opt-out preference signals where required by applicable law and supported by our website technology.

Marketing Communications

If you subscribe to marketing emails, we may send you offers, product updates, new releases, and other promotional communications.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing will not prevent us from sending transactional messages relating to orders, payments, shipping, returns, refunds, or customer service.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include fulfilling orders, providing customer service, maintaining business and financial records, preventing fraud, resolving disputes, and complying with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and why it was collected.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Request a copy of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain targeted advertising, sale, or sharing of personal information
Appeal certain privacy decisions where applicable
Exercise your privacy rights without unlawful discrimination

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, email support@wardtin.com or use the privacy controls available on our website.

We may need to verify your identity before completing certain requests and will respond within the timeframe required by applicable law.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where required, you may opt out of certain targeted advertising, sale, or sharing of personal information through the Your Privacy Choices controls available on our website.

International Visitors

Ward Tin and the service providers we use may process personal information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

Visitors in the European Economic Area, United Kingdom, Switzerland, or other jurisdictions with additional privacy protections may contact us to exercise applicable rights.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting information over the internet or storing information electronically is completely secure, and we cannot guarantee absolute security.

Children

Our website is not intended for children under 16, and we do not knowingly collect personal information from children under 16.

We do not knowingly sell or share the personal information of children under 16 for targeted advertising purposes.

If you believe a child has provided personal information to us, contact support@wardtin.com.

Third-Party Links

Our website may contain links to third-party websites or services.

Ward Tin is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.