Refund policy
REFUND AND RETURN POLICY
30-Day Returns
We accept returns within 30 days of delivery. To be eligible, your item must be unused, in its original condition, and in the original packaging.
How to Start a Return
Email support@wardtin.com with your order number and the reason for the return. We will respond with return instructions within 1-2 business days. Please do not send items back before contacting us — returns sent without prior authorization cannot be processed.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases we cover return shipping and send a replacement or full refund, your choice.
We recommend using a trackable shipping method. We cannot issue a refund for a return we do not receive.
Damaged or Defective Items
If your case arrives damaged or with a manufacturing defect, email us within 7 days of delivery with photos of the item and the packaging. We will replace it or refund you in full, no return shipping required.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take an additional billing cycle to appear on your statement.
Original shipping charges are non-refundable.
Exchanges
The fastest way to exchange a design is to return the original item for a refund and place a new order.
Non-Returnable Items
Gift cards and items marked as final sale cannot be returned.
Order Cancellations
You can cancel your order for a full refund within 12 hours of placing it, as long as it has not yet shipped. Email us as soon as possible.
Questions
Email support@wardtin.com and we will respond within 1-2 business days.